tommEE pickles' blog

Dear tommEE,

We’re writing because you are a YouMail subscriber, on T-mobile, and with SMS alerts turned on in your account.

T-mobile is no longer letting YouMail’s SMS messages through promptly. To keep YouMail free, we send our text alerts by e-mail to T-mobile’s E-Mail to SMS gateway, and they are severely throttling the number of messages from YouMail through that gateway - causing it to take several days for alerts to go out.
At this point, there are several options, both free and paid.

• You can call and complain to T-mobile - letting them know that YouMail’s text alerts are important and asking them to stop blocking them. This may or may not work - but it’s just one phone call to try.
  • T-Mobile's phone number: 1-800-T-MOBILE (1-800-866-2453)
  • Live chat
  • T-Mobile community

• You can turn off the text message alerts online or in the settings/preferences if you are using a YouMail handset app. You can then
  • Replace them with e-mail alerts or,
  • Retrieve your voicemail using one of the completely free YouMail handset apps for BlackBerry, Android, or iPhone
• You can upgrade to YouMail Pro or any paid YouMail transcription plan. These paid plans send the text messages through an SMS shortcode, which gives fast delivery, but which has a significant cost to us for T-mobile users, so we are unable to include it in the free service.